Privacy & GDPR POLICY
Welcome to the website veluda.com.
Access to and use of this website are governed by the following terms of use, which are mandatory and apply to all transactions made through this specific website. Please read them carefully and ensure that you understand and agree with them before making any transactions.
The owner and operator of this website is Veluda Water Filters. The company's headquarters is located at the 2nd km of Heraklion - Moires. You can contact us at the email address info@veluda.com or by phone at +302182181800.
TERMS
Veluda may occasionally modify certain provisions of the general terms and undertakes the obligation to update this text for any changes or additions to the terms. The user is obliged to refer to these terms each time they visit the website. If they do not agree, either partially or wholly, with the content of the terms of use, we advise them not to use the company's services. By registering on the website, the user confirms that they fully accept the general terms of use.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS
The content and information included on the website veluda.com, including the logo, images, photographs, graphics, designs, texts, and provided services, are subject to copyright provisions. Modification, distribution, or republication of this website for any reason is prohibited. The user may only visit the website for personal use and not for professional or commercial purposes.
LIMITATION OF LIABILITY
The content and information included on the website veluda.com may contain errors (typographical, numerical, etc.) that cannot be anticipated or have occurred unintentionally or due to the website's interruption; for such errors, Veluda bears no responsibility. Veluda cannot guarantee that this specific website, its entire content, or the server that hosts it is free from viruses that may harm the user’s computer. We recommend that all internet users have a recently updated antivirus protection program installed.
Veluda has made every effort to depict its available products with maximum accuracy. However, since the final display also depends on the user’s screen and computer, there may be differences from the actual image of the product, for which Veluda bears no responsibility.
Veluda does not guarantee that pages, services, choices, and content will be provided without interruption or errors. Furthermore, Veluda does not guarantee that the same or the servers through which users/members access them do not contain "viruses" or other harmful components. Veluda does not guarantee, under any circumstances, the correctness, completeness, or availability of the contents, pages, services, choices, or their results.
GENERAL PRINCIPLES
The visitor/user is responsible for accessing the services of the website veluda.com, and such access may require payment to third-party providers (e.g., internet service providers, charges for time spent on the internet). The visitor/user is solely responsible for the payment of these relevant fees. Furthermore, the visitor/user is solely responsible for equipping their equipment with the necessary technological means that allow them to access the services of the website veluda.com.
REGISTRATION
If the visitor/user wishes to register for the services of the website veluda.com, they agree to: a) provide true, accurate, valid, and complete information regarding the details requested by the website veluda.com in the relevant applications for access to the content/services and b) maintain and carefully update their registration details to remain true, accurate, valid, up-to-date, and complete.
Dear Customer/Partner,
Specific changes in the law based on Regulation (EU) 2016/679 (GDPR) require us to update our Terms of Sale and Service Provision regarding Personal Data and our Privacy Statement that applies to the products or services we currently provide or have provided to you.
Additionally, we want to inform you clearly, precisely, and in detail about how we collect, use, transfer, and protect your Personal Data, and about our compliance with the above European Regulation to ensure that it remains clear and understandable since this will encompass any new product and service you may receive from us in the future.
You should also be aware that the updated Terms and the Statement, as well as the new provisions, apply without further notice from May 25, 2018, and will constitute an integral part of any contract between us. Therefore, you need to understand that if you choose to continue using our products and services, you accept the Terms and the Statement as stated above.
For more information, we encourage you to read the full text of the Information Form - Privacy Statement and contact us either by phone at 2182181800 or by email at info@veluda.com for any clarification or questions.
Information Form - Privacy Statement in accordance with Regulation (EU) 2016/679 of the “Veluda Water Filters S.A”
Introduction
Our company is involved in the promotion of products for household and professional use, such as filters, systems, and components for water, as well as the creation and production of household and semi-professional reverse osmosis units. We primarily target end customers (users) of these systems and professionals. In the course of our business, we only collect personal data that are necessary to supply our goods to our customers and to provide the best possible services to them.
Specifically, when you engage with our business and receive our products and services, you agree to our Terms of Sale and Service Provision, which you can find in our invoices and on our website. You should read and understand these terms before engaging with us, and we ask for your clear consent before any transaction so that we can collect, store, and use or transfer the information you provide, which may include personal data, to execute our transaction with you in accordance with these contractual terms properly.
In any case, you have the right to refuse to provide your personal data in any transaction between us, or you may grant us only the data that are absolutely necessary for the purchase of a product or service. However, this may result in an inability to provide our products and services to you because no relevant contract functions without processing the buyer’s data.
What personal data do we collect and from where?
(a) Data you provide us directly during our transactions. For instance, when you purchase a product from us, express interest in a product or service of ours, request a quote, or place an order either directly or via our website, email, or phone; when we install our product at your location, conduct technical maintenance; or when you contact us for technical support and troubleshooting or for any other reason, you voluntarily provide us with your personal data, specifically your name, phone number, email address, postal address, billing information (Professional/Corporate Name, Legal Headquarters, Tax Number, Tax Office, Subject - Activity - Profession, VAT Status, Delivery Address for Products and Services, Billing Details, etc.). This information enables us to provide you with our products, offer you technical support regarding our products, help you understand the usage and operation of these products, propose improvements and solutions to any problems you may encounter, verify your identity in case of your contact, and communicate with you as necessary.
All of the above details are recorded in our company's computerized system, where we open and maintain a customer/supplier file. The information is also kept in a physical file to fulfill our contract with you and to receive the payment owed to us for our products and services. Payment information is transferred to our collaborating accountant to make the necessary tax entries.
(b) Data we collect through our website: We use cookie technology on our website to enhance the quality of your browsing experience. No personal information is collected from these cookies. More information about cookies is posted on our website, where you are asked to take positive action to continue browsing the website after you have been informed and consented to their use. Regarding cookies specifically, you may withdraw your consent at any time by simply deleting them from your browser and computer or by changing your electronic settings regarding cookies. However, if you choose to refuse the placement of cookies, please note that you may not be able to fully use the services of the website or download specific materials or access other links, etc.
(c) Data we collect through emails, messages, and videos: We collect and store the content of the emails you send us when necessary for carrying out our transactions between us, using our products, and providing technical support for them. Additionally, we store the content of an SMS you may send us. Lastly, if you visit our offices or attend one of our events there, your image may be monitored or recorded by security cameras.
(d) Data we collect from other sources and third parties: The personal data we collect may be combined with information that you publicly register, such as your contact details, which you share publicly through your own websites, social media, informational emails, forms you use in your transactions, business cards, etc. Other third parties who may provide us with your data include social networks if you have granted some of our products access to such data, and cooperating businesses that may offer you other services. Finally, we may receive your data from other publicly available databases, such as professional and telephone directories, to contact you for communication purposes.
For what reasons do we collect your data and for what purposes do we process it?
We collect and process your personal data to:
(a) Fulfill our contracts and provide our products and services appropriately. We use the data you provide us with and your consent to execute and complete our transactions with you, provide you with our products and services, and offer you technical support and other supportive services when required regarding our products.
(b) Investigate the possibility of establishing and concluding a contract within the context of our business activity.
(c) Improve our relationship with you. We use communication records to better understand the issues that concern you and to diagnose any errors and problems in a timely manner, thereby enhancing the quality of transactions and your relationship with our company.
(d) Provide you with interesting offers and updates on new products, new technologies, and market trends, as well as information about our presence at exhibitions and events. Our company only uses your email address to send you informative materials and does not use any content from your email for advertising purposes.
(e) Process our payments and obligations. We use billing information exclusively to receive payment for our products and services through a collaborating bookkeeping firm bound by confidentiality agreements.
(f) Protect ourselves from risks, protect you from such risks, fulfill our legal obligations, and resolve any disputes. We use data for the safety and protection of our products and our customers and to identify and prevent fraudulent actions, as well as to fulfill our legal obligations imposed by the applicable legal framework and any decisions of authorities (public, supervisory, etc.) or courts, as well as to resolve disputes in case of abnormal developments in our contracts.
(g) Communicate with you. We use the data we collect to communicate with you via telephone, email, letters, SMS, and other means, to inform you about your order or the repair of a product, to provide you with installation technical support, to inform you about any pending matters, to request additional information regarding your request, to invite you to our events, or to inform you about new products or services. Furthermore, you have the option to sign up through our website or with another positive action for a newsletter to receive informative content from our company via email. You also have the option to choose to receive such content via SMS, mail, or even by phone.
Legal Basis for Data Processing
(a) The fulfillment of our contractual obligations: In most cases of providing our products or services, the legal basis is the fulfillment of our contractual obligations towards you. For example, to deliver products and provide services, you first need to provide us with the shipping address and contact phone number.
(b) Consent: In cases where we have requested and received your consent, the processing of your data is based on that consent. In these cases, you have the right to withdraw your consent at any time, without prejudice to the legality of the processing based on your consent prior to its withdrawal.
(c) Our compliance with legal obligations, as well as our need to serve your vital interests or the legitimate interests of our company with respect to fundamental human freedoms and rights.
(d) The necessity of processing for reasons of public interest.
(e) Profiling or automated decision-making: To fulfill our purposes as well as for promotional purposes, the Company may create a profile for you. In cases where the Company makes a decision solely based on automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way, it will provide you with detailed information and, where required, will seek your consent.
Who are the recipients of your data?
Generally, you should note that we do not transmit your data to anyone for advertising or promotional purposes or for purposes other than our contractual relations or for which you have given us consent. You should also know that some of our products may include connections to third parties without our mediation, resulting in the registration of your personal data in such products being governed by the privacy statements of those specific third parties and not our own. Also, if our products have been installed by a third party, you should contact them regarding related personal data. As far as we are concerned, your data is safe and remains with our company. With your consent, of course, we may share it with collaborating third parties in order to provide you with our services and products as you have requested, specifically:
(a) We may transmit your personal data to complete a transaction between us or to provide any product or service you have requested from us or third-party partners. Specifically, we may share your name, address, email, and phone number, as well as primary and secondary contact numbers that you have provided us, with third-party partner companies for specific services provided by them. Additionally, to correctly execute our part of the contract, when we conduct studies or installations on your premises on behalf of a third professional or service provider, potentially acting as agents/subcontractors, we must share your information with the third party from whom you requested and received that specific service. Also, your details may be shared with a collaborating third party, for example, for resolving faults and problems, and providing technical support in their installation.
(b) We may also share your data with the employees of our company who are responsible for managing and operating your contract and fulfilling the obligations of both parties arising from it.
(c) Additionally, we will share your payment data (e.g., IBAN accounts, beneficiary names, etc.) with the banks that send us payment updates and with third-party partners, such as accountants who process our transaction financials confidentially and discreetly.
(d) Furthermore, we may transmit data to third-party partners who legally provide customer support or other technical support. In the above cases, the partners comply with the Personal Data Protection Regulation and do not use the personal data they may receive from us for any purpose other than the fulfillment of the function they undertake. They must also agree to our Privacy Statement and commit to its implementation.
(e) We may transmit data wherever required to public authorities (supervisory, auditing, independent, judicial, etc.) to comply with applicable legislation or to protect your rights and ours, particularly in cases of malicious actions against you or us.
(f) We may also transmit personal data to insurance companies to fulfill our contractual obligations towards you.
(g) Change of Control – Ownership. We may share your data with another business entity in the event of our merger or acquisition with that entity. In such a case, we will make every effort to ensure that this privacy policy is followed by the new entity, with full respect to your personal data. If it is to be used for a different purpose, we will endeavor to provide timely notification to you regarding this and allow you to exercise your rights.
Can our company transmit your data to third countries (outside the EU)?
The company may transmit your personal data to third countries outside the EU, provided that:
(a) An adequate level of protection is ensured according to the European Commission from a third country, from the territory, or from one or more specific sectors in that third country, or
(b) Appropriate guarantees for their processing have been provided by the recipient, based on the law.
If none of the above conditions apply, transmission may occur if:
(a) You have given the company your explicit consent for this, or
(b) The transmission is required for the execution of your contract with the company, or
(c) The transmission is necessary for the establishment or exercise of legal claims or the defense of the company’s rights, or
(d) There is a relevant obligation of the company arising from a legal provision or an intergovernmental agreement.
For how long will the Company keep your data?
If you enter into a contract with our company, your personal data will be kept throughout the duration of that contract and for as long as necessary to fulfill our contractual obligations and comply with our other legal obligations, such as tax obligations and product warranties.
In the event of dissolution or termination of our contractual relationship, the company may keep your personal data until the completion of the statutory time limit for general limitations of claims, which is up to twenty (20) years from the dissolution or termination of this in any way.
If any legal action is ongoing with the company or any associated company that directly or indirectly concerns you, the retention period of your personal data will be extended until the issuance of a final judicial decision.
If no contract is concluded with our company, your personal data will be kept for a period of up to five (5) years from their collection, which is the legally stipulated limitation period for non-contractual liability.
If a shorter or longer retention period for your data is provided by law, the aforementioned data retention period will be reduced or increased accordingly.
Documents that bear your signature and in which your personal data has been recorded may be retained in electronic/digital form after five (5) years.
What rights do you have for the protection of your data?
(a) Right of access: To know the categories of your personal data that we hold and process, their origin, processing purposes, categories of recipients, duration of retention, as well as your relevant rights.
(b) Right to rectification: To request the correction and/or completion of your personal data so that they are complete and accurate, by providing any necessary document from which the need for correction or completion arises.
(c) Right to restriction: To request the restriction of the processing of your data.
(d) Right to objection: To object to any further processing of your personal data that we hold.
(e) Right to erasure: To request the deletion of your personal data from our records.
(f) Right to data portability: To request the transfer of your data from the company to any other data controller.
Please note the following regarding your rights:
(i) Your rights under (c), (d), and (e) may not be fulfilled, either partially or wholly, as they pertain to data that is necessary for the formation and/or continuation of the operation of the contract, regardless of the source of their collection.
(ii) The company has the right to refuse your request for restriction of processing or deletion of your personal data if the processing or retention of the data is necessary for the establishment, exercise, or support of its legal rights or for the fulfillment of its obligations.
(iii) The exercise of the right to portability (as above in (f)) does not imply the deletion of the data from the company's records, which is subject to the terms of the immediately preceding paragraph.
(iv) The exercise of the above rights takes effect for the future and does not concern any already processed data.
(g) You may submit a complaint to the Data Protection Authority (www.dpa.gr) if you believe your rights are being violated in any way.
Beyond the above, you can at any time object to the processing of your data for commercial or advertising purposes by withdrawing your consent whenever you wish. However, if you generally revoke your consent, this may lead to an inability to provide you with our products and services, as no relevant contract functions without processing the buyer’s data.
Furthermore, for your convenience, please update your information when it changes or is inaccurate. You can also choose whether you want to receive informative material from our company via email. If you receive a message from us that you do not wish to have, you can remove your address from the recipient list either by following the instructions in the particular message if available or by sending a request to us via email or postal mail. If the unsubscribe option is not present, it is typically a different type of message or a different method for unsubscribing from a newsletter, thus requiring you to follow the necessary process to delete your email address. In any case, please contact us for assistance.
How can you exercise your rights?
To exercise your rights, you can contact our company in writing at 2nd km Heraklion - Moires, Heraklion, PC 71410, or via email at info@veluda.com.
The company will make every effort to respond to your request within thirty (30) days of submission. This deadline may be extended for sixty (60) additional days if deemed necessary at the sole discretion of the company, considering the complexity of the request and the number of requests. The company will notify you of any extension within thirty (30) days.
The above service is provided by the company free of charge. However, if the customer's requests are manifestly unfounded, excessive, or repetitive, the company may either impose a reasonable fee on the customer, informing them accordingly, or refuse to respond to their request(s).
For further clarification regarding issues related to the processing of your personal data, please contact us at the following details: 2182181800 or info@veluda.com.
How does the company protect your personal data?
The security of your data is significant to you and a commitment to us. To achieve this, we implement all modern and appropriate technical measures for the purposes of processing, such as encryption of your data, as well as organizational measures that correspond to our work, reviewing them periodically. We take care of the physical and technical safety of our systems and facilities, as well as controlling access to your data (either in our electronic or physical files) using modern technical means and limiting access to a small number of authorized persons who are specifically authorized and subject to access restrictions or who provide guarantees of confidentiality and discretion.
Our partners are required to declare their compliance with the Regulation and this Policy to ensure that your data is secure from leakage, theft, destruction, loss, public disclosure, misuse, unauthorized access, and all other forms of unlawful processing.
Changes to the Statement
This Statement is an integral part of our Terms of Sale and Service Provision and may be subject to changes and updates, for which we will notify you either by publishing it in a prominent spot on our website or by sending you direct notification. In any case, the change of the Statement will take effect from the "effective date" set forth at the end.
Contact Us
For any matter regarding the processing of your data, you can contact us at 2182181800 or at our email: info@veluda.com.
Administration
Vasilis Veludas
Heraklion, 15.01.2024